Refund policy

At Tinker's Wardrobe,we want you to love your purchase. If something isn't quite right we are happy to accept returns in line with the policy below.

Extended Christmas Returns

Any orders placed between 1st November and 31st December 2026 can be returned up until 11th January 2027, giving your loved ones plenty of time to try on their new Tinker's Wardrobe goodies.

As all our garments are preloved and one of a kind, we ask that returned items are unworn, in their original condition and with any tags still attached.

If you'd like to arrange a return, please get in touch with us before sending your item back.

Return postage is the responsibility of the buyer, and we recommend using a tracked Royal Mail service.

Once we've received and checked your return, we'll issue a refund to your original payment method.

Our usual 14-day returns policy will apply to orders placed outside the Christmas returns period.

A little extra time, for a little extra peace of mind. 💚

Returns

You may return your item within 14 days of receiving your order for a full refund provided it is returned in its original condition.

To be eligible for a return, items must be:

  • Unworn and unused

  • In the same condition that you received them

  • Free from marks, damage, odours or alterations

  • Returned with original tags attached

  • As every piece is individually sourced and upcycled we are unable to offer exchanges. If you would like a different item simply return your purchase for a refund and place a new order.

How to Return an Item

To start a return, please email us at hello@tinkerswardrobe.co.uk within 14 days of receiving your order. Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return (optional, but helpful)

Once we've confirmed your return, please send the item back using a tracked Royal Mail service.

Return Postage

Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked Royal Mail service, as we cannot accept responsibility for items lost in transit.

Refunds

Once your return has been received and inspected, we'll process your refund to your original payment method.

Please allow up to 5 working days for us to process your refund after receiving your return. Depending on your bank or card provider, it may take a few additional working days for the funds to appear in your account.

Any original delivery charges are non-refundable unless your item is faulty or we have made an error with your order.

Faulty or Incorrect Items

We're proud of the care that goes into every piece, but if your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with photographs of the issue.

If the item is confirmed to be faulty or we have sent the wrong item, we'll arrange a full refund, including any reasonable return postage costs.

Questions?

If you have any questions about your order or our returns process, we'd love to help. Please get in touch at hello@tinkerswardrobe.co.uk