Refund policy

Returns Policy

At Tinker's Wardrobe,we want you to love your purchase. If something isn't quite right we are happy to accept returns in line with the policy below.

Returns

You may return your item within 14 days of receiving your order for a full refund provided it is returned in its original condition.

To be eligible for a return, items must be:

Unworn and unused
In the same condition that you received them
Free from marks, damage, odours or alterations
Returned with original tags attached
As every piece is individually sourced and upcycled we are unable to offer exchanges. If you would like a different item simply return your purchase for a refund and place a new order.

How to Return an Item

To start a return, please email us at hello@tinkerswardrobe.co.uk within 14 days of receiving your order. Please include:

Your order number
The item(s) you wish to return
The reason for your return (optional, but helpful)

Once we've confirmed your return, please send the item back using a tracked Royal Mail service.

Return Postage

Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked Royal Mail service, as we cannot accept responsibility for items lost in transit.

Refunds

Once your return has been received and inspected, we'll process your refund to your original payment method.

Please allow up to 5 working days for us to process your refund after receiving your return. Depending on your bank or card provider, it may take a few additional working days for the funds to appear in your account.

Any original delivery charges are non-refundable unless your item is faulty or we have made an error with your order.

Faulty or Incorrect Items

We're proud of the care that goes into every piece, but if your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with photographs of the issue.

If the item is confirmed to be faulty or we have sent the wrong item, we'll arrange a full refund, including any reasonable return postage costs.